"I'd obviously have taken this rather badly"
Which did make me laugh, thinking back let's just momentarily recap where we're at...
I nearly get crushed to death in 2009, before that #Barclays and I appear not to have had any issues. Not to my knowledge anyway, #Barclays did want us as a business to reduce our overdraft. I pointed out that as a 350-500K turnover business we in my opinion where under capitalised... However it's #Barclays money so we agreed to reduce the 5K overdraft to 3K on a monthly reduction. #LifeAtBarclays
After my near fatal accident, things did take a strange turn, this is probably due to my fractured skull and undiagnosed brain bleed... I can't be certain while I was in the room so to speak I am missing around 3-5 months... Which later was described as a miracle that I was still alive... the list of injuries is longer than I care to mention.
I made all this known to #Barclays, I explained that a claim would be made against the people who had very nearly managed to kill me.... It appeared that #Barclays where fully supporting on this and appeared superficially to agree to help me... Bearing in mind I was still coming to terms with my injury and that I would end up a disabled person took another 8 years to come to light.
I was auditted for the court case and the accountants worked out there was an issue with our mortgage, the business accounts and how all of this hung together. Again to have transparency with Barclays I disclosed all this as soon as I knew. Again barlcays made no mention, just agreed and that they would support me (this includes my family) #CustomerCare #CustomerService
With in 24 hours however things took a massive turn, all my accounts disappeared, along with the over 20K in the business account... After I explained what had happened we heard nothing from #Barclays for a while then the solcitors letters came instarting repossession of our home for my failure to pay the mortgage.
I pointed out had #Barlcays not closed my accounts and taken my money this would not be an issue, I didn't get an answer.... The impact on us was catastrophic, I wasn;t able to pay any supplier to the business, I was unable to pay the staff, I couldn't clear payment to the company, I was unable to pay my solicitors to represent me in my compensation claim.... ALl the while there was Nothing From #Barclays.....
My insurance claim failed, I was left penniless... with the bank breathing down my neck for the debt they had caused. #notmyfault
I was lucky that a family friened offered me sometime with their family solictor, who basically said "what Barlcays has done is a simple breach of contract, that they really needed to discuss this!"
Sadly it's impossible to contact #Barclays, the Branch Managers are not able to deal with this level of complaint, they can't see all the information about the accounts. So we continued down the path being lead by a company that became more and more agressive towards us.
This ended with my wife's breakdown from the pressure, and culminated in barclays sending someone who claimed he was a negotiator. This was another simple lie, he didn';t even work for Barclays I later found out.... and he said something to my wife was very vulnerable at the time... that tipped her over the edge and I've been trying to resolve this ever since. On his second visit, well that did go very well. I can't recall what he said but it sounded like "You don't want me coming back here another time!" this was after he tried to gain access to our home... for whatever reason, I really don't know... #MentalHealthIssues
So how would an average person take this..? I think on the balance of probability and based on testamony of people who know me. I was very measured we took the whole matter to the Ombudsman and they found in our favour. Awarded us a small sum of compensation and recommended Negotiations between both parties to try and resolve the issues.... (all the issues)
Sine then nothing... #Barclays made one more attempt to start the repossession process... I pointed all the previous correspondence out the to solicitors involved said this was an abuse of process and since then they excused themselves and have never aswered another one of emails....
Have I taken this badly...? I've been measured in my replies, offer three options to settle, have gone out of my way to be nice...
How would you handle this..? I would love to hear from anyone that's had a similar expirience we've had 10-15 people sofar that have similar stories... butyou can;t ever have enough of this kinda story...
And yes I have take this badly... and #Barclays should now be very aware how badly I've taken it, I am still open to negotiations and again say my offer to settle this remains on the table...
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